The Little Extras That Turn Good Stays Into 5-Star Reviews

Most short term lets provide the basics: a clean property, fresh linens, WiFi and a comfortable place to sleep.

But the properties that consistently receive five-star reviews and repeat bookings usually have something else in common — they go the extra mile with small, thoughtful extras.

These touches don’t need to be expensive. In many cases they cost very little, but they can dramatically improve how guests feel about their stay.

And in the world of short term lets, guest perception directly affects your reviews, ranking and revenue.

Why Small Extras Matter

Guests today compare dozens of properties before booking. Many listings look similar on the surface, so the difference often comes down to guest experience.

When a guest feels that extra care has been taken, it creates three important outcomes:

• Better guest reviews• Higher likelihood of repeat bookings• More positive comments in listing feedback

Small details often become the things guests remember most.

The Psychology of “Unexpected Value”

Guests expect certain things from a short term let — cleanliness, comfort and basic amenities.

When they receive something unexpected, it creates a positive emotional response. This is sometimes referred to as the “surprise and delight” effect.

Even simple gestures can have a big impact.

For example:

• A welcome snack or small treat• A few coffee pods or tea bags ready on arrival• A handwritten welcome note• Local recommendations for restaurants or attractions

These are inexpensive but often mentioned in reviews.

Practical Extras That Guests Appreciate

Some of the most successful operators focus on practical extras that make a stay easier.

Common examples include:

• Phone charging cables beside the bed• A small supply of toiletries• Spare blankets• A fan or portable heater depending on the season• A well organised welcome guide

Guests appreciate anything that removes inconvenience during their stay.

Local Touches Create Memorable Stays

Adding a small local element can make a property feel more unique and personal.

This could include:

• A local snack or drink• Information about nearby walks or attractions• A list of recommended cafés, restaurants or pubs

Guests often travel specifically to experience the area, so highlighting local favourites can enhance their trip.

Presentation Matters

Sometimes the extra effort is simply about presentation.

Examples include:

• Neatly folded towels on the bed• A small plant or fresh flowers• Soft lighting when guests arrive• A clean, well organised welcome folder

These touches make the property feel more like a boutique stay rather than a basic rental.

The Financial Impact of Better Reviews

Better reviews don’t just feel good — they directly affect income.

Properties with stronger review scores typically benefit from:

• Higher ranking in booking platforms• Increased booking conversion• The ability to charge higher nightly rates

In other words, small extras can generate real financial returns.

Don’t Overcomplicate It

The key is not to overwhelm guests with unnecessary items.

Focus on thoughtful, practical touches that make their stay easier or more enjoyable.

Often the most effective extras are the simplest ones.

The Key Takeaway

Running a successful short term let isn’t just about providing accommodation. It’s about creating a great guest experience.

A few small extras can transform a standard stay into a memorable one — and memorable stays lead to better reviews, stronger bookings and more successful properties.

Prepared by letcare, specialists in operational support, maintenance and compliance for short term let properties.